The charges for metered properties are sometimes based on estimates.

Meters are normally read twice a year and bills are issued shortly after each meter reading, so charges reflect actual use. However, where we have been unable to obtain a reading, an estimated bill will be issued and, where possible, estimates are based on past usage.

Where there is no past usage, the estimate will be based on average use for the number of occupants. If this information has not been provided the estimate will be based on a two-person household.

Estimated bills can sometimes work out higher or lower, particularly if the customer has recently had a meter installed. If you receive an estimated bill but would like your bill to be based on a true reading, we are happy to accept a reading taken by yourself and will reissue the bill.

Where customers are moving out of a property, the final bill will be estimated unless a request for a meter reading has been made a minimum of two working days before the property is vacated or a reading has been sent.