Southern Water is recognised by Ofwat (the independent regulator) as providing a high level of customer service in a wide range of areas including continuity of water supply, water pressure and quality, meter reading and account enquiries. We understand how vital this is for our business customers and aim to maintain it at all times. We receive more than 1.5 million customer contacts a year and we operate 3,000 works and pumping stations, together with a vast network of water mains and public sewers.
Specifically for our business customers, we are pleased to be able to offer a range of additional services including:
• Water efficiency audits and advice
• Water Regulations advice and inspection
• Land searches, commercial and environmental searches.
This document emphasises our commitment to you and details the minimum standards of service you can expect in our main areas of activity together with the action we will take and, where appropriate, any payment we will make if we don’t deliver on our promises. The appropriate amount will normally be credited to your water services account unless that is already in credit, in which case we will send you a cheque.
The full pdf can be downloaded.
