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Home : About us : Contact us
Emergency
0845 278 0845

If you have a water supply or wastewater emergency, including blocked drains or wish to report a possible pollution, please contact - 

0845 278 0845 (open 24 hours for emergencies)

Minicom text telephone

The minicom service is available for customers who are deaf or hard of hearing.

Calling from abroad

If you're calling from outside the UK: +44 1903 264444

Can't find what you are looking for?

Please use the email enquiry form for water supply and drainage enquiries.

 

Contacting Southern Water
By Web
Many enquiries can be completed easily using our simple online forms

 

By Email
Use our simple email forms to contact us. Please choose a title from the list so your message gets to the right department.
By Phone
Automated Telephone Service
0845 270 1508
You can pay your bill, change address, set up a Direct Debit, apply for a payment card, request a copy of your bill...
Payment enquiries
0845 272 0845
(Lines open: 8am - 8pm Monday to Friday, 8am - 5pm Saturday).
 
Good time to call?
Our Payment Enquiries Call Centre is now closed.
Opening hours:
8am - 8pm Monday to Friday
8am - 5pm Saturday

Should you have an emergency with your water or wastewater please call: 0845 278 0845.

(Our busiest times are usually between 9.00-10.30am and 4.00-5.00pm)

Many enquiries can be completed easily using our simple online forms
Technical enquiries
0845 278 0845
(Lines open 24 hours for emergencies, otherwise 8am-7pm, Monday-Friday; 9am-1pm, Saturday)