Many enquiries can be completed easily using our simple online forms:

• Change of Address 
• Set up an account
• Change your Details
• Apply for Payment Card
• Sign-up for Direct Debit 
• Amend your existing Direct Debit
• Apply for a Water Meter
• Send your meter reading
• Request a copy of your bill or statement

Billing or Account Enquiries:

Email:  use our simple email form to contact us about your bill.

Telephone: Contact 0845 272 0845
(Lines open: 8am - 6pm Monday to Friday, 8am - 1pm Saturday)
(Our busiest times are between 9.00 - 10.30am and 4.00 - 5.00pm)

Water Supply and Drainage Enquiries

Email:  use our simple email form to contact us about your water supply or our sewers.

Phone: 0845 278 0845 (24 hours for emergencies) 
Fax:  01903 691435